SAND HOLLOW MARATHON TRANSFER AND REFUND POLICY
Transfer & Defer Options – If for any reason, an athlete needs to withdraw from a race they have already registered for they will have the following option:
If a registered athlete notifies us at least 14 days before the event they wish to withdraw from, they may request a coupon code worth the amount of the entry fee purchased, minus a $20 admin fee. This coupon code can be used towards the following years Sand Hollow Marathon. Athletes will have 12 months to use the coupon code before it expires. Transfers are not allowed within 14 days of a race, under any circumstances. Please email firstname.lastname@example.org to request your transfer.
There will be no cash refunds under any circumstances. This policy will be strictly adhered to out of fairness to all. Our “no refunds policy” also applies to weather cancellations as well as changes to the race after registration. The nature of marathon events is that unforeseen changes can occur at any time no matter how finalized anything seems to be.
Any changes made to the race are done because we have to, usually out of safety for our runners that arise after the race has been planned. We love our runners and do everything to create a better, safer, more enjoyable experience for all of you.
Use a personal email address when registering for your race. Always make sure to check your spam/junk folder for the confirmation email if you don’t see it right away. It your job to frequent the website and check your emails. If you use a business email, there is a good chance our emails will be blocked by your company’s firewall. Like us on Facebook and join our newsletter to get the latest information.
Waivers – Agreeing to the waivers and payment of your entry fee constitutes your acceptance of all Sand Hollow Marathon policies.
Event Modifications / Cancellations – The race directors reserve the right to reschedule, modify or cancel any or all portions of an event if weather conditions, road conditions or anything else compromises athlete safety or makes the originally planned event impossible. There will be no refunds for rescheduled, modified or canceled events.
Unauthorized Transfers – Packet pick-up will require photo proof of identity. Participants who swap or sell their race number without authorization will not be allowed to race.
Bib Transfers – As noted in the waiver that was signed upon completion of registration, bibs are non-transferable and cannot be transferred from one person to another. Your bib provides us with very important information identifying you. This extends to purposes including our medical team, scoring and timing. Transferring bibs would compromise these processes severely. We appreciate your cooperation with honoring this important requirement. Violation of this rule may prohibit you from participating in a future Sand Hollow Marathon event. Thank you for your understanding.